سياسة الخصوصية

1. Introduction

Welcome to Nine ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications (Nine Customer App and Nine Driver App) and related services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, and phone number
• Delivery address and location data
• Payment information (processed securely through our payment providers)
• Profile information and preferences
• Order history and transaction details

2.2 Device and Usage Information

• Device type, operating system, and unique device identifiers
• IP address and mobile network information
• App usage data and interaction logs
• Push notification tokens

2.3 Location Information

We collect precise location data to provide our delivery services. For customers, this helps us show nearby restaurants and track deliveries. For drivers, location tracking is essential for navigation, delivery assignment, and real-time order tracking.

2.4 Camera and Photos

Our Driver App uses your device's camera for the following purposes:

• Proof of Delivery: Drivers take photos of delivered packages as confirmation that orders have been successfully delivered to the correct location.
• QR Code Scanning: The camera is used to scan QR codes for order verification, pickup confirmation, and secure delivery handoffs.

Photos taken for delivery purposes are stored securely and associated with the relevant order records.

3. How We Use Your Information

We use the collected information to:

• Process and fulfill food delivery orders
• Facilitate communication between customers, restaurants, and drivers
• Provide real-time order tracking and delivery updates
• Process payments securely
• Send order confirmations, updates, and promotional communications
• Improve our services and develop new features
• Ensure platform safety and prevent fraud
• Comply with legal obligations
• Resolve disputes and provide customer support

4. Information Sharing

We may share your information with:

• Restaurants: Order details and delivery information to prepare and fulfill your orders
• Delivery Partners: Necessary information to complete deliveries (name, address, phone number)
• Payment Processors: To securely process transactions
• Service Providers: Third parties that help us operate our platform (cloud hosting, analytics, customer support)
• Legal Authorities: When required by law or to protect our rights and safety

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 30 days, unless retention is required by law.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@nine-delivery.com.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Third-Party Services

Our apps may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access through our platform.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@nine-delivery.com
• Website: https://nine-delivery.com